Purpose
This article explains how to access, complete, and submit a data request in Scaler when you have been asked to provide data by a client or internal team.
You do not need a Scaler account to complete a data request.
How you receive a data request
When someone sends you a data request, you will receive an email notification.
The email includes:
- A secure link to the data request
- The name of the requesting organisation
- Instructions or a message from the requester (if provided)
Click the link to open the request.
No login or password is required.
What you can see and edit
When you open a data request, you will only see:
- The specific assets included in the request
- The specific fields you have been asked to complete
You cannot:
- See other assets
- Access analytics or reports
- Edit fields that were not requested
This is intentional and ensures data security.
Entering data
Step 1: Select an asset
If the request includes multiple assets, select the asset you want to work on.
Step 2: Enter or update values
For each requested field:
- Enter the required value
- Follow any instructions shown next to the field
- Ensure units and formats are correct
Some fields may be:
- Required
- Optional
- Conditionally required, depending on other values
Step 3: Add comments (recommended)
You can add comments to:
- Explain assumptions
- Flag estimated values
- Ask questions
- Provide context for reviewers
Adding comments helps the reviewer approve your submission more quickly.
Saving vs submitting
You can:
- Save your progress and return later
- Submit the request when you are ready
Submitting sends your data to the reviewer for approval.
After you submit
Once submitted:
- Your data is not immediately applied
- The request moves into review
The reviewer may:
- Approve the data (it will be saved in Scaler)
- Reject the data and request changes
If changes are requested, you will receive another email with a link to update the same request.
Responding to change requests
If your submission is rejected:
- Review the comments from the requester
- Update the requested fields
- Add clarification if needed
- Re-submit the request
A data request may go through multiple review cycles.
This is normal and expected.
Deadlines and responsibility
If a deadline is included:
- Please submit before the stated date
- Contact the requester if you expect delays
If no deadline is shown:
- Submit as soon as the data is available
Common questions
Do I need a Scaler account?
No. Access is provided through a secure email link.
Can I see other data in Scaler?
No. You only see the fields included in the request.
Can I download or export data?
No. Data requests are for entering or updating data only.
What if I don’t have the requested data?
Add a comment explaining the situation and submit the request.
Where to go for help
If you have questions about:
- What data is required → contact the person who sent the request
- Technical issues accessing the request → contact Scaler Support